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In a twisted turn of events, I met a unicorn that works at Zappos over social media and well, this happened.

All opinions shared in this post are genuine and unsponsored.

Imagine, little ol’ Taylor – just skimming social. It happens all the time really, I have these methods of self torture and “scroll” shopping is one of them. My eyes fell upon a blog post done by Zappos. It was all about “Why” every girl needs, luxury leather boots. Which, after slipping some on my feet can also come to terms with, yes, every girl probably does need these. 

BUT can they afford them?

Meet Me: Currently
And the answer is not really.

I really shouldn’t be splurging on much, let alone Frye boots! Chase and I are tackling buying a home (and trust me this has been more of a tackle on us). My car isn’t happy when I apply the brakes (that is going to cost me close to $550 next week). And I have been (successfully) ignoring the power company since we started looking at houses, (I know this is irresponsible).

But I really did start to second guess myself, and my willpower to say no. I mean, I actually had opened my bank account on my phone and was punching numbers. I just couldn’t work around the line item: boyfriend. What would he say? My desire to own Frye boots was stronger than my desire to have a home? That sounds bat $hit crazy, right? (Don’t judge me)

So I pushed the evil shopper off my shoulder and took it out on the Zappos feed.

What happened next was, a beautiful mixture of CRM and honest to goodness humanity.

“JC*” – whoever they are, answered my pleads for fresh leather in just minutes. We bounced around my need to know more about the style on sale. In just a couple minutes, JC* invited me to send my email associated with my Zappos account. Almost instantly my inbox received a message from CS at Zappos, offering me $100 credit towards any purchase at Zappos – good for 90 days! SAY WHAT, JC* ?

I challenged my finger tips to speed typing and had them ordered within 90 seconds.

After the sale (this color only) and my credit from Zappos. I was (and probably forever) standing in Frye, with the biggest smile on my face for the VERY affordable, $50 dollars.

JC* – was able to give me something back that I wasn’t sure I had going at the time. A little light! This week was heavy, I will not ignore the orange elephant in the room. I needed these boots. I needed this moment. I just needed something to work out for me. Something that I didn’t “need” to do, but just wanted to, instead. These moments are important, each and every day.

For me, I was able to understand the level of honest Customer Service Management in place at Zappos. The power that is entrusted to those answering simple social media inquiries and totally unrelated questions, is their brand. It is their stance.

It is their success.



>> Stay Tuned – planning some fun, styled shoots for these beauts! (boots) 😉

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